Submitted by Candyce Hernandez.
What happens when your email goes to quarantine? Fewer things are less transparent than CPSD. The hack that happened earlier this year is evidence of that. The fact that parents are still in the dark as to what information has been leaked and if our children’s information is at risk is absolutely representative of the problems we have an opportunity vote out this November.
What else has been impacted? Our ability to access our elected school board officials. Apparently, Covid isn’t the only thing being quarantined. According to a letter I received by Ron Banner my emails have been “quarantined” as well.
“This past weekend , on Aug. 7 , you sent an email to the district office to be read at the Aug. 9 , 2021 , board meeting , I want to apologize on behalf of the school district that we did not receive your letter until after the meeting . In fact , an attendee at the meeting mentioned you had sent an email and showed us a copy of your email her telephone . This spurred us to ask our technology services department to research the matter to identify why we did not receive the email . Our technology department searched through 3000+ emails between June and the current date addressed to firstname.lastname@example.org us to review the status of all messages received . The search revealed that the email you sent on Aug. 7 was received , but indicates it was not delivered to the recipient , and instead was placed in quarantine through Office 365 . A cyber – attack occurred in the district in late May and since that period all emails are automatically screened through quarantine as a preventative measure prior to being released to recipients, Office 365, the system we use , identified your email as spam-ish and automatically placed it in quarantine. Quarantine is a temporary hold placed on messages that requires our technology services staff to screen and manually release emails to recipients . The district apologizes for any inconvenience this may have caused. We have set up a system for the Board’s secretary to screen the quarantine folder on a regular basis to ensure Board meeting messages are received in a timely manner .
Sincerely, Ron Banner”
Clearly, this is an issue. If they are aware that emails are being quarantined, would not the responsible action be to make a different publicly accessible email so the constituents can reach their elected officials on the board?
I’m not the only one with this issue, and it was more than just one of my emails. How can we be “#bettertogether” if some of us aren’t being heard?