Comcast has 1.1 million customers in our area, so this could be relevant to some of the people who monitor you. We wanted to answer two questions before the Super Bowl.
- Is there still time to get video at home before the game?
- What’s Comcast doing special to ensure the network stays robust so everyone can watch the game?
First, Is there still time to watch the game at home if I don’t have TV service now?
Yes, there is still time to get what you need to watch the game at home. Our Xfinity service centers have extra equipment on hand. With a self-installation kit, you’ll be set to go. You can find the hours of the closest center to you at www.comcast.com/Corporate/shop/retail/StoreLocator.html
Second, what’s Comcast doing to make extra sure the game is available to everyone?
- We’ve stopped doing any updates or maintenance that could affect service. Until the game is safely over, the only time Comcast will be touching a line is if it got damaged or cut.
- Our XOC (see pictures) in Everett will have extra staff on hand using cutting edge diagnostic tools, as well as a plethora of screens, to monitor the strength of the network and signals throughout Washington. The staff also expect to be cheering throughout the game as the Seahawks win.
- Starting noon Sunday, we’ll open a “bridge” phone call so anyone in the company can speak instantly to the entire Super Bowl monitoring team. So, for example, anyone in our call centers can report any high call volumes and any technicians can report any damage or issues. (high call volumes being a sign of an issue, of course)
- Staff will monitor weather reports so if any weather hits an area particularly hard, we’ll be able to get crews there asap. It’s worth nothing that we can only perform fixes in an area after electrical crews have safely completed their repairs.
- We’ll be at @ComcastWA on Twitter with any updates, though hopefully all we’ll be doing is sharing any photos that vacationing employees will be sending us from the game.