LAKEWOOD – Franciscan Health System’s St. Clare region still has several openings for past patients and their family members interested in serving on the St. Clare Patient Family Advisory Council. Council members work alongside St. Clare Hospital and Franciscan Medical Group clinic staff to help identify challenges and opportunities to directly improve the patient experience. Members share their own experiences and provide feedback on a variety of system-wide and regional process improvements.
“The Councils offer an ongoing and fresh perspective of what it’s like to be a patient in our care,” explains Laurie Brown, RN, chief nursing officer. “Looking at the care we provide – through our patients’ eyes – helps us see our processes and behaviors in a new light, and fosters creative solutions that may not have occurred to us without their help.”
The volunteer Council meets once a month over dinner, November through June. St. Clare is looking for members of the community who have used Franciscan hospital or clinic services in Lakewood within the past three years as a patient or family member. Nominees must be willing to collaborate in a team setting and offer constructive advice, attend one evening dinner meeting a month through June, and be willing to sign a confidentiality and conflict of interest statement. Adults of all ages, ethnicities and backgrounds are encouraged to apply.
Former member Kathleen Plato says about serving on the St. Clare Council, “We looked at what is less than ideal and what could be improved. How can it be a little quieter, a little friendlier, and a little more professional. The overall openness and responsiveness of staff signify a real culture shift. It’s been heartening to see.”