At its May meeting the Pierce County Library System’s Board of Trustees will discuss serving customers in new ways, booming business at new Milton/Edgewood and University Place Pierce County Libraries, recruiting for a new Board of Trustee member, and other issues. The Board of Trustees will meet at the Library’s Processing and Administrative Center, 3005 112th St. E., in Tacoma, on Wednesday, May 11, from 3:30 to 6 p.m.
New Ways to Serve Customers: Librarians are taking on new tactics to serve customers and moving from answering questions to more directive services. This is another step in the Library expanding job and business services to help people build job skills and search for and find jobs, as well as develop and sustain small businesses. Staff is working to bolster online services that people can access 24/7. In coming months staff will also be contacting community groups, such as job and business clubs to learn further how the Library can help communities, as well as share information about library resources.
Business is hot at new Milton/Edgewood and University Place Libraries: “You build it they will come” has clearly been proven at the new Milton/Edgewood and University Place Libraries. Both libraries opened earlier this year. Customers are coming in droves to and using the new libraries:
January-March 2010 and 2011
Milton/Edgewood Library Checkouts: 59,243 (2010); 85,244—44% increase (2011)
University Place Library Checkouts: 151,180 (2010); 168,782—12% increase (2011)
Milton/Edgewood Library Visits: 19,811 (2010); 27,570—40% increase (2011)
University Place Library Visits: 55,460 (2010); 57,645—4% increase (2011)
Milton/Edgewood Library New Customers: 141 (2010); 1,265—797% increase (2011)
University Place Library New Customers: 268 (2010): 2,112—688% (2011)
New Board of Trustee Member: In August, the Library System will have a vacancy on its Board of Trustees, the Library’s governing body. Now through May 27, the Library is recruiting for a candidate who is customer-focused, a strategic thinker, and an advocate for reading, learning and libraries. People may get an application at any of the Library’s 18 locations or online @ www.piercecountylibrary.org search site trustee. At the Board meeting, Trustees will review criteria it will use to select applicants, discuss interview questions, and talk about the skills they are looking for in a new trustee.
Pierce County Library is the fourth largest library system in the state, serving 560,000 people with 17 locations and three bookmobiles. In 2010, people made 2.7 million visits to Pierce County Libraries.
Contact: Mary Getchell, Communications Director