At its July meeting, the Pierce County Library System‚Äôs Board of Trustees will discuss planning for library buildings, mid-year budget, improving services for customers, and more.
The Board of Trustees will meet at the Pierce County Library System‚Äôs Processing and Administration Center, 3005 112th St. E., in Tacoma on Wednesday, July 9, 3:30 ‚Äì 6 p.m.
Three of the primary issues the board will address include:
- Planning for library buildings: The Library is currently accepting proposals for a facilities master plan that would help the Library develop a 20-year facilities master plan. With input from people in communities the Library serves, the plan will be a guide to create buildings that are convenient for customers and offer contemporary services. The Library anticipates that the facilities master plan will form a basis for future buildings, expansions or replacements of library branches.
- Mid-year budget: the Board is expected to approve the Library‚Äôs mid-year budget. The Library‚Äôs 2008 operating budget is nearly 3 percent lower than the planned budget of $27.7 million, and it is now proposed to be $26.9 million. Two of the primary reasons for the lower planned budget are revenues were lower than anticipated and at the same time the Library managers made efficiencies and reduced planned expenses. Two areas of increased costs in the mid-year budget include spending more to repair aging buildings and to buy fuel, for example, to drive books and materials to library branches.
- Improving customer service: In response to a survey of customers, which the Library conducted in library branches in November 2007, staff will present specific actions they will take to improve service. Overall, people rated the Library and its staff very high for customer service. However, staff plans to take specific steps to further improve service. Some of those actions include acknowledging people who are waiting for service, speaking softly in computer areas to discourage others from talking loudly, and constantly being aware of and greeting each person and welcoming them to the library.
The Library System has been serving people in Pierce County for 62 years.