Statistics show that 96 percent of unhappy customers leave without saying anything; unhappy customers tell an average of 13 people; and it costs five times more to gain a new customer than to keep an existing one. This spring, Tacoma Community College again offers its Customer Service Academy, beginning April 7.
“The Customer Service Academy offers skills and competencies that cut across industries,” said Wayne Williams, TCC associate vice president for enterprise and workforce development. “Everyone is in the business of providing customer service and satisfying customers, either internally or externally, and therefore this program is beneficial at all levels of responsibility and for employees of any business or organization.”
Participants will gain training in key areas of service and become equipped with skills that can be applied immediately in the workplace. The nine-module series addresses internal and external customer service. Upon successful completion of the series, participants will receive four continuing education units and a certificate of completion from TCC.
Spring offerings are:
* Communicating with People, 8:30 a.m.-12 p.m. April 7
* Customer Service, 1 p.m.-4:30 p.m. April 7
* Team Building, 8:30 a.m.-12 p.m. April 21
* Attitude in the Workplace, 1 p.m.-4:30 p.m. April 21
* Managing Organizational Change, 8:30 a.m.-12 p.m. April 28
* Ethics and Values, 1 p.m.-4:30 p.m. April 28
* Stress and Time Management, 8:30 a.m.-12 p.m. May 12
* Conflict Resolution, 1 p.m.-4:30 p.m. May 12
* Decision Making and Problem Solving, 8:30 a.m.-12 p.m. May 19
Classes are held at the Washington Institute for Service Excellence (WISE): A Skills Assessment and Training Center, located at the Tacoma Mall, and can also be provided on-site. The cost is $59 per module or $445.50 for the series. To register or for more information, call 253.460.4418 or visit www.tacomacc.edu.