At its monthly meeting, the Pierce County Library System’s Board of Trustees will discuss efforts to improve the system’s focus on customers and other issues. The board will meet at the Pierce County Library System’s Processing and Administration Center, 3005 112th St. E., in Tacoma on Feb. 8 from 3:30&6 p.m.
Five of the primary issues the Board will address include:
Improving customer focus-Public opinion surveys show customers are very pleased with service at Pierce County Libraries. The Library System wants to make the customer’s experience even better and it is initiating efforts to improve service by developing competencies that focus on the customer.
Library services for Browns Point/Dash Point-The Library System sent public opinion surveys to all 1,121 households in Browns Point/Dash Point, to assess library services in the Library System’s northwest service area. The Library System wants to know how residents in this somewhat remote area feel about library services and get their opinions about options to improve them. To date, 122 residents have returned surveys.
2005 accomplishments-The Board will review eight pages of accomplishments by the Library System in 2005, which include serving approximately 24,000 children in summer reading; becoming the state’s first and only Library of Promise; offering express checkout and books plus to go, which offers trade paperbacks and recent best sellers, at Peninsula, Bonney Lake, Parkland/Spanaway and now South Hill Pierce County libraries; providing audio books people can download from home; and other activities.
Relocating University Place Library-Library and city of University Place staffs continue to discuss plans to relocate the University Place Library to the Bridgeport site, in Windmill Village at 37th St. They are working together to select a developer to construct the library/mixed use condominium building. Discussions are underway for a temporary site for the library, which would offer library services in the interim between its current location and new location.
Funding library services-People are giving the Library System comments about how the Library can better serve growing communities. The Library needs more stable funding so that services are not jeopardized. Due to limited resources, the Library is not adequately serving the rapidly growing population in its service area. Staff will report on public involvement efforts, which include asking for comments and ideas via surveys, meeting with community organizations, and conducting public meetings.
The Pierce County Library System’s 17 branches and three bookmobiles bring people together, enrich lives and provide children and adults with opportunities to learn. For a copy of the Board agenda and previous minutes: www.pcl.lib.wa.us/BoardMinutes/pclmeetings.asp.